Bilingual Customer Support (Work from Home)

EPS CONSULTANTS PTE LTD; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A global customer solutions provider in Singapore is seeking a bilingual Assistant Manager fluent in English and Mandarin or Cantonese. The role involves providing real-time interpretation for clients in healthcare, government, and emergency services. Ideal candidates will possess strong communication skills and cultural sensitivity, with a diploma or degree in any discipline. This position offers a work-from-home option and a salary of up to S$5,000 per month.

Benefits

Professional training provided

Work from home

Qualifications

• Fluent in English and Mandarin or Cantonese.
• Strong linguistic proficiency and communication skills.
• Experience in call center, translation, or interpretation is a plus.

Responsibilities

• Provide real-time interpretation between English and Mandarin or Cantonese.
• Handle telephone and video calls across various industries.
• Deliver professional and culturally sensitive interpretation.

Skills

Bilingual skills (English and Mandarin or Cantonese)

Strong listening skills

Note-taking skills

Cultural sensitivity

Education

Diploma / Bachelor Degree in any discipline

Job description

Are you fluent in English and Mandarin or Cantonese? Use your bilingual talents to make communication accessible for all. Join a top global customer solutions provider and interpret for clients across healthcare, government, and emergency sectors - connecting lives and cultures, one call at a time!

• 100% Work from Home (Singapore-based)
• Employment Type: Permanent
• Position level: Asst Manager (Individual Contributor)
• Work Schedule: 9-hour rotating shift pattern such as 9pm–6am, 10pm–7am, 11pm–8am, 7pm to 3am or similar hour (depending on roster) to support US market
• 5 days/week, 2 rotational rest days
• Base salary up to S$5,000 per month (excluding monthly incentive)
• Professional training will be provided

Key Scope

• Incumbent is required to provide accurate real-time interpretation between English and another language (Mandarin or Cantonese) for individuals with language barriers
• Handle telephone and/ or video calls on-demand across a wide range of industries including healthcare, insurance, law enforcement, and emergency services
• Deliver professional, culturally sensitive, and objective interpretation
• Apply appropriate industry terminology and procedures across diverse call types

The ideal candidate should be/have:

• Diploma / Bachelor Degree in any discipline
• Proficient in English, with bilingual skills in either Mandarin or Cantonese, enabling smooth communication with Chinese and Hong Kong external customers is required
• Those with prior call centre, translation, or interpretation experience will be highly considered
• Applicant without direct experience but with strong linguistic proficiency in either English and Mandarin or English and Cantonese, are welcome to apply
• Strong listening, retention, and note-taking skills to ensure high accuracy
• Ability to remain neutral, professional, and objective at all times