Bilingual Customer Support (Work From Home)

EPS Consultants; Singapore; Remote; SGD 20,000 - 60,000; Full time

Job summary

A global customer solutions provider in Singapore seeks a bilingual interpreter fluent in English and Mandarin or Cantonese. This remote position requires handling calls for various sectors including healthcare and emergency services, ensuring accurate communication and cultural sensitivity. Prior experience in call centers is preferred but not mandatory for linguistically proficient candidates.

Benefits

Professional training provided

Flexible working hours

Qualifications

• Proficient in English with skills in Mandarin or Cantonese.
• Prior call centre or translation experience preferred.
• Strong linguistic proficiency in English and Mandarin or Cantonese accepted.

Responsibilities

• Provide real-time interpretation between English and Mandarin or Cantonese.
• Handle calls across healthcare, emergency services, and law enforcement.
• Deliver culturally sensitive and accurate interpretations.

Skills

Bilingual in English and Mandarin

Bilingual in English and Cantonese

Strong listening skills

Retention and note-taking skills

Ability to remain neutral

Job description

Are you fluent in English and Mandarin or Cantonese? Use your bilingual talents to make communication accessible for all. Join a top global customer solutions provider and interpret for clients across healthcare, government, and emergency sectors - connecting lives and cultures, one call at a time!

• Employment Type: Permanent
• 100% Work from Home (Singapore-based)
• Work Schedule: 9-hour rotating shift pattern such as 9pm–6am, 10pm–7am, 11pm–8am, 7pm to 3am or similar hour (depending on roster) to support US market
• 5 days/week, 2 rotational rest days
• Base salary up to S$5,000 per month (excluding monthly incentive) over 12 months package
• Professional training will be provided

Key Scope

• Provide accurate real-time interpretation between English and another language (Mandarin or Cantonese) for individuals with language barriers
• Handle telephone and/ or video calls on-demand across a wide range of industries including healthcare, insurance, law enforcement, and emergency services
• Deliver professional, culturally sensitive, and objective interpretation
• Apply appropriate industry terminology and procedures across diverse call types.

Qualifications

• Proficient in English, with bilingual skills in either Mandarin or Cantonese, enabling smooth communication with Chinese and Hong Kong external customers is required
• Those with prior call centre / translation experience would be highly considered
• Applicant without direct experience but with strong linguistic proficiency in either English and Mandarin or English and Cantonese, are welcome to apply
• Strong listening, retention, and note-taking skills to ensure high accuracy
• Ability to remain neutral, professional, and objective at all times
• Capable of quickly building personal credibility while following client instructions closely
• Able to explain cultural nuances when necessary to avoid miscommunication