Bilingual Customer Service & Reception Officer (Onsite)

Search Personnel Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A company specializing in personnel services is seeking a Customer Service Officer in Tuas. The role involves managing incoming calls, welcoming visitors, and coordinating technicians. The ideal candidate has a GCE O Level, prior customer service experience, and is bilingual in English and Mandarin. This permanent position offers a salary up to $3200, including overtime pay and additional benefits.

Benefits

Performance Bonus

Free Lunch Tuesday to Thursday

Overtime Pay

14 days annual leave

Qualifications

• GCE O Level or equivalent and above.
• Prior customer service experience preferred.
• Bilingual in English and Mandarin to liaise with Chinese clients.

Responsibilities

• Answer and manage all incoming calls, identify caller needs, and redirect appropriately.
• Welcome and attend to walk-in visitors as the first point of contact.
• Coordinate and assign technicians for site inspections and maintenance.
• Resolve customer issues with internal teams.
• Maintain service records and documentation.
• Generate operational reports.

Skills

Bilingual in English and Mandarin

Customer service experience

Education

GCE O Level or equivalent

Job description

A company specializing in personnel services is seeking a Customer Service Officer in Tuas. The role involves managing incoming calls, welcoming visitors, and coordinating technicians. The ideal candidate has a GCE O Level, prior customer service experience, and is bilingual in English and Mandarin. This permanent position offers a salary up to $3200, including overtime pay and additional benefits.