Bilingual Customer Service Manager | 5-Day Week | Up to 4K

BIOSKIN HOLDINGS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading skincare service provider in Singapore is seeking a candidate for front desk responsibilities. The ideal applicant will have at least 2 years of supervisory experience and excellent communication skills, along with the ability to handle customer inquiries through multiple channels. Bilingual in Mandarin and English, the role requires a commitment to improving customer service procedures. Salary can go up to 4K SGD.

Qualifications

• Minimum 2 years of supervisory experience.
• Prior experience as cabin crew is an advantage.
• Able to converse in Mandarin and English.

Responsibilities

• Front desk duties including incoming/outgoing calls, booking appointments.
• Communicating with customers via various channels.
• Keeping records of discussions with customers.
• Handling customer feedback.
• Improving customer service procedures.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Organisational skills

Multi-tasking capabilities

Job description

A leading skincare service provider in Singapore is seeking a candidate for front desk responsibilities. The ideal applicant will have at least 2 years of supervisory experience and excellent communication skills, along with the ability to handle customer inquiries through multiple channels. Bilingual in Mandarin and English, the role requires a commitment to improving customer service procedures. Salary can go up to 4K SGD.