Bilingual Collections Specialist - English & Mandarin

K INFINITY MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial services company in Singapore is seeking collection agents to assist customers in resolving outstanding account matters. The role involves reaching out to customers, negotiating payment plans, and ensuring compliance with regulatory standards. Ideal candidates should have customer service experience, be bilingual in English and Mandarin, and possess strong communication and problem-solving skills. This position offers the opportunity to work independently and as part of a team.

Qualifications

• Prior customer service experience, preferably in collections or call centre.
• Bilingual communication skills in English and Mandarin.
• Proficient in using computer systems and basic office software.

Responsibilities

• Engage with customers to collect payments on overdue accounts.
• Review account details and offer appropriate solutions.
• Negotiate mutually beneficial payment plans or settlements.
• Maintain accurate records of communications and arrangements.
• Provide guidance on managing outstanding debts.
• Follow up with customers to ensure payment deadlines are met.
• Ensure compliance with debt collection policies and regulations.

Skills

Customer service experience

Bilingual in English and Mandarin

Strong communication skills

Negotiation skills

Problem-solving abilities

Time management

Teamwork

Job description

A leading financial services company in Singapore is seeking collection agents to assist customers in resolving outstanding account matters. The role involves reaching out to customers, negotiating payment plans, and ensuring compliance with regulatory standards. Ideal candidates should have customer service experience, be bilingual in English and Mandarin, and possess strong communication and problem-solving skills. This position offers the opportunity to work independently and as part of a team.