Big Data Support Engineer.

ADVANCED E-SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ADVANCED E-SOLUTIONS PTE. LTD. is seeking a Production Support professional in Singapore to troubleshoot batch issues, perform root-cause analysis, and provide operational support for mission-critical applications.

The role emphasizes proactive maintenance, timely responses to business queries, and participation in disaster recovery exercises. The ideal candidate will have up to 4 years of IT experience, strong SQL and Unix shell scripting skills, and familiarity with incident and outage

Qualifications

• Up to 4 years of IT experience.
• Strong SQL and Unix shell scripting.
• Experience in Production Support.
• Familiar with Batch, Incident/Problem/Outage management.

Responsibilities

• Troubleshoot Batch Issues and root cause to mitigate SLA impacts.
• Perform root cause analysis on internal and external data and processes to answer business questions and identify opportunities for improvement.
• Provide operational support and ensure SLIs of Applications.
• Proactively identify opportunities for preventive maintenance.
• Respond on time to queries raised by business units.
• Provide timely updates to stakeholders (Status, Progress, Issues, Resolutions).
• Participate in Disaster Recovery and Business Continuity exercise.

Skills

IT experience

Analytical abilities

SQL

Unix shell scripting

Communication skills

Teradata

Hadoop

Job scheduling tools

Tools

Teradata

Hadoop

Job scheduling tools

Job description

Skillset:

• Up to 4 years of IT experience
• Proven analytical abilities with solidexperience in a Production Support setting.
• Strong SQL and Unix shell scripting
• Incident, problem, and service Outagemanagement experience is Plus.
• Good Communication and Articulation Skills
• Familiarity with Teradata or Hadoop.
• Familiarity with any job scheduling tool.

Roles/Responsibilities:

• Troubleshoot Batch Issues & root causesto Mitigate Impacts to SLA
• Perform root cause analysis on internal andexternal data and processes to answer specific business questions and identifyopportunities for improvement.
• Provide operational support and ensure SLIof Applications
• Proactively Identify and Identifyopportunities for preventive Maintenance
• Respond on time to the queries raised byvarious business units
• Provide Timely updates (Status, Progress,Issues, Resolutions) to Business Stakeholders
• Participate in Disaster Recovery andBusiness Continuity exercise