Beverage Manager

south beach international hotel management pte. ltd.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

South Beach International Hotel Management Pte. Ltd.

is seeking a Beverage Operations Head to manage daily beverage service across Restaurants, Bars and Room Service, directing the F&B management team to deliver outstanding guest experiences. You will train staff, ensure compliance with local liquor laws and policies, drive promotions, control costs, and work with the hospitality team to maximize financial performance while maintaining high service standards.

Qualifications

• Oversees beverage operations, service in restaurants/bars and room service.
• Directs F&B management team and staff to maximize guest satisfaction and financial performance.
• Ensures compliance with beverage policies, training, supervision and cost control.

Responsibilities

• Mentor and manage beverage staff to ensure service quality.
• Ensure staff comply with local liquor laws and cash/liquor controls.
• Develop promotions and monitor competitive offerings.
• Observe service behaviors and provide feedback.
• Attend pre- and post-convention meetings to plan for group needs.

Skills

Beverage Operations

Leadership

Staff Training

Budgeting

Compliance

Laws & Policies

Guest Service

Interviewing

Job description

Job Summary

Manages all beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. As a department head, directs and works with the food and beverage/culinary management team and associates to successfully execute all beverage operations. Strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.

• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures staff understands local liquor laws.
• Ensures cash control and liquor control procedures are followed by all Restaurant, Bar/Lounge and Room Service associates.
• Implements new concepts and promotions for the restaurant outlets and bar/Lounge.
• Benchmarks the competition and is aware of competitive promotions and strategies.
• Ensures all associates understand and comply with loss prevention policies to prevent accidents and control costs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Observes service behaviors of associates and provides feedback to individuals and or managers.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Attends pre- and post-convention meetings to understand group needs, set appropriate expectations and gather critical information to communicate to areas of responsibility.
• Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
• Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Uses all available on the job training tools for associates.
• Administers the performance appraisal process for direct report managers.
• Develops business goals and creates appropriate development plans based on their individual strengths, development needs, career aspirations and abilities.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
• Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Ensures associates are treated fairly and equitably.
• Brings issues to the attention of Human Resources as necessary.
• Ensures hotel policies are administered fairly and consistently.
• Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Ensures self and direct report managers attend appropriate core training classes.
• Utilizes the Labor Management System to effectively schedule to business demands and for tracking of associate time and attendance.
• Participates in the development of department's capital expenditure goals and manages projects as needed.