Benefits & Claims Specialist at Depot Road, $3,000 - $3,500 (Office hours)

SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a detail-oriented individual for a customer service role. This position involves responding to inquiries, maintaining case logs, and coordinating with stakeholders for timely resolution. Applicants should have a Diploma and strong communication skills. This is a 2-year contract position offering a salary of $3,000 - $3,500.

Qualifications

• Minimum Diploma holder, preferably with experience in customer service.
• Excellent communications and interpersonal skills.
• Desire to go the extra mile for customers.
• Meticulous with keen attention to details, service oriented and a good team player.
• Capable of managing multiple tasks efficiently.
• Proficient in Microsoft Office applications (Word and Excel).
• Knowledge with SAP-HR will be an added advantage.

Responsibilities

• Respond to enquiry cases regarding benefits and personal claims reimbursement via email and phone with accuracy and timeliness.
• Maintain detailed case logs and compile monthly reports for management review.
• Coordinate with internal stakeholders to ensure timely resolution of cases.
• Escalate urgent or sensitive cases for prioritised handling.
• Identify areas for process improvement and provide feedback when necessary.

Skills

Excellent communications and interpersonal skills

Customer service experience

Meticulous with keen attention to details

Proficient in Microsoft Office applications

Knowledge with SAP-HR

Education

Minimum Diploma holder

Job description

Job Overview

2 years contract (renewable)

$3,000 - $3,500

Mon – Fri: 8am - 5.30pm

Depot Road

Job Responsibilities

• Respond to enquiry cases regarding benefits and personal claims reimbursement via email and phone with accuracy and timeliness
• Maintain detailed case logs and compile monthly reports for management review
• Coordinate with internal stakeholders to ensure timely resolution of cases, including sending follow-up reminders
• Escalate urgent or sensitive cases for prioritised handling
• Identify areas for process improvement and provide feedback when necessary

Job Requirements

• Minimum Diploma holder, preferably with experience in customer service
• Excellent communications and interpersonal skills
• Desire to go the extra mile for customers
• Meticulous with keen attention to details, service oriented and a good team player
• Capable of managing multiple tasks efficiently
• Proficient in Microsoft Office applications (Word and Excel)
• Knowledge with SAP-HR will be an added advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred): [e-mail] (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd

EA License Number: 97C4832

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg