Bell Person - PT $15/hr

CRAIG ROAD PROPERTY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading property management company in Singapore is seeking a Front Office Assistant to ensure that all guest luggage is managed with high-quality service. Responsibilities include greeting guests, escorting them to their rooms, and delivering various requests to enhance their comfort. The ideal candidate will have excellent customer service skills and a good understanding of hotel services and the local area. This is an opportunity to work in a vibrant hospitality environment.

Qualifications

• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Good knowledge of the hotel services and the local area.

Responsibilities

• Greet guests and retrieve their luggage.
• Escort guests to their rooms and explain facilities.
• Deliver luggage and messages for guests.

Job description

What do we expect from you?

Under the general guidance of the Director of Front office or any other authorized by the management, assist in ensuring delivery and retrieval of luggage to all guests in a courteous, timely and professional manner.

How your day looks like:

• Greet arriving guests and retrieve their luggage
• Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, bar, spa)
• Deliver luggage, messages, faxes, packages etc. for guests and to undertake various other requests in order to ensure their comfort
• Transport departing guests ‘luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for
• Ensure that luggage has been stored safely according to prescribed procedures
• Ensure that the luggage storage area is kept clean and tidy at all times
• Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’
• Be fully aware of what functions are going on in the hotel
• Provide gracious, attentive, and friendly service