Beauty Sales Consultant

HEART SPRINGS HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A beauty and wellness outlet in Singapore is seeking an experienced leader to oversee daily operations. The ideal candidate should have at least 2 years of retail management experience and be skilled in both English and Mandarin. Responsibilities include ensuring high service quality, driving sales performance, and delivering exceptional customer service. A positive, team-oriented attitude is essential. The role requires availability during retail hours, including weekends and public holidays.

Qualifications

• Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.
• Comfortable working on retail hours, including weekends and public holidays.

Responsibilities

• Oversee and manage daily outlet operations.
• Lead and motivate team members.
• Maintain high service quality standards.
• Deliver exceptional customer service.
• Attend to customer inquiries and provide professional consultation.
• Monitor customer records and treatment history.
• Conduct follow-ups on post-treatment experiences.
• Drive sales performance by promoting packages and products.
• Perform necessary administrative and reporting tasks.
• Carry out ad hoc duties assigned by management.

Skills

Strong communication skills in English and Mandarin

Leadership qualities

Positive, team-oriented attitude

Customer service

Job description

Job Requirements

1. Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.
2. Strong communication skills in both English and Mandarin, to liaise effectively with English-speaking clients and Mandarin-speaking colleagues/customers.
3. Possess leadership qualities, initiative, and a positive, team-oriented attitude.
4. Comfortable working on retail hours, including weekends and public holidays.

Key Responsibilities

• Oversee and manage the daily operations of the outlet to ensure smooth and efficient performance.
• Lead, motivate, and guide team members, fostering a culture of professionalism and excellence.
• Maintain and uphold the highest standards of service quality in line with the company’s brand values.
• Deliver exceptional customer service, building trust and long-term relationships with clients.
• Attend to customer inquiries and provide professional consultation on suitable treatments and products.
• Monitor and manage customer records, purchases, and treatment history accurately.
• Conduct follow-ups on post-treatment experiences to ensure customer satisfaction and retention.
• Drive sales performance by promoting treatment packages and products.
• Perform necessary administrative and reporting tasks, as required by management.
• Carry out ad hoc duties assigned by the management team.