Beauty Sales Consultant

Heart Springs Holdings Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading beauty and wellness company in Singapore seeks a Retail Outlet Manager to oversee daily operations and lead a team. The ideal candidate has at least 2 years of relevant experience and demonstrates strong communication skills in English and Mandarin. Responsibilities include ensuring service quality, driving sales, and providing exceptional customer service. This role requires flexibility for retail hours, including weekends and public holidays.

Qualifications

• Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.
• Comfortable working on retail hours, including weekends and public holidays.

Responsibilities

• Oversee and manage the daily operations of the outlet.
• Lead, motivate, and guide team members.
• Maintain and uphold the highest standards of service quality.
• Deliver exceptional customer service.
• Attend to customer inquiries and provide professional consultation.
• Monitor and manage customer records accurately.
• Conduct follow-ups on post-treatment experiences.
• Drive sales performance by promoting treatment packages.
• Perform necessary administrative and reporting tasks.
• Carry out ad hoc duties assigned by management.

Skills

Communication skills in English and Mandarin

Leadership qualities

Team-oriented attitude

Job description

Minimum 2 years of relevant experience in beauty, wellness, and retail/outlet management.

Strong communication skills in both English and Mandarin, to liaise effectively with English-speaking clients and Mandarin-speaking colleagues/customers.

Possess leadership qualities, initiative, and a positive, team-oriented attitude.

Comfortable working on retail hours, including weekends and public holidays.

Key Responsibilities

Oversee and manage the daily operations of the outlet to ensure smooth and efficient performance.

Lead, motivate, and guide team members, fostering a culture of professionalism and excellence.

Maintain and uphold the highest standards of service quality in line with the company’s brand values.

Deliver exceptional customer service, building trust and long-term relationships with clients.

Attend to customer inquiries and provide professional consultation on suitable treatments and products.

Monitor and manage customer records, purchases, and treatment history accurately.

Conduct follow-ups on post-treatment experiences to ensure customer satisfaction and retention.

Drive sales performance by promoting treatment packages and products.

Perform necessary administrative and reporting tasks, as required by management.

Carry out ad hoc duties assigned by the management team.