Primary Objective of the Role
This position is responsible for providing quality treatments and customer service to clients and assisting in the day-to-day operations of the clinic.
Responsibilities - Key Duties
Customer Service
- Treat every customer genuinely with care regarding their concerns and treatment results
- Manage and maintain client appointments and information
- Follow our mission to create tailored beauty results for every client
- Ensure all customers information are current and accurate
Treatments
- Focus on upselling and cross‑selling: Promotions, Pre‑payment options
- Consult with clients regarding treatments, risks, pre and post care and expedite for a second opinion if necessary
- Conduct treatments including but not limited to; LED, Laser HairRemoval, Laser Skin Treatments, Skin Treatments, Body treatments
- Discuss pre and post care with clients
- Current knowledge of payment and/or promotions
- Assist doctor with Laser skin treatments including skinrejuvenation, skin tightening, vaginal tightening, hair growth, superficial vascular lesion treatment, superficial pigmented lesion treatment, flushing, acne and acne scar treatments.
- Skin treatments include skin peels, signature facial treatments, BBL skin tightening, microneedling, dermal rolling, and needless skin boosters.
Skills and Competencies
- Passionate about the hair and beauty industry
- Skin assessment and treatment skills
- Sales orientated, loves to recommend and sell
- Self‑motivated to achieve targets
- Customer centric
- Consultation skills to determine client requirements
- Organised and diligent with a continuous improvement mindset
- Calm under pressure
- Friendly and approachable
- Team oriented
Requirements
- Advanced/Aesthetic Skin qualifications highly regarded
- Qualifications in beauty industry and/or relevant tertiary studies (nursing, working towards beauty qualifications, vocational certificates) considered.
- Relevant certifications include ITEC / CIDESCO / ITEC, etc.
Special Requirement of the role
- Comfortable performing all laser hair removal and skin treatments
- Presentation and attire as per company policy
Job Type: Full‑time / 5‑Day per week
Benefits
- Employee discount
- Professional development
- Promotion Opportunities