Barista Supervisor | $3,150 - $3,500 | Fast Growth |Bedok

M CHAIN STORES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail company in Singapore is seeking a candidate to take charge of team management, customer service, inventory oversight, and operational efficiency. The role includes supervising staff, handling customer inquiries, and ensuring adherence to hygiene and safety standards. The ideal candidate should be capable of managing cash transactions and preparing performance reports.

Responsibilities

• Supervising and coordinating staff activities, including hiring, training, and scheduling.
• Ensuring excellent customer service standards and resolving complaints efficiently.
• Overseeing inventory levels and monitoring stock rotation to minimize waste.
• Ensuring all products comply with health and safety regulations.
• Optimizing workflow processes to maximize efficiency.
• Handling cash transactions and ensuring accuracy in financial transactions.
• Enforcing strict hygiene and safety standards in the workplace.
• Preparing reports on sales performance and inventory levels.

Job description

1. Team Management: Supervising and coordinating the activities of staff, including hiring, training, and scheduling shifts.
2. Customer Service: Ensuring excellent customer service standards are maintained, handling customer inquiries, and resolving complaints efficiently.
3. Inventory Management: Overseeing inventory levels, placing orders for ingredients and supplies, and monitoring stock rotation to minimize waste.
4. Quality Control: Ensuring that all products meet company standards and comply with health and safety regulations.
5. Operational Efficiency: Optimizing workflow processes to maximize efficiency and minimize waiting times for customers.
6. Cash Management: Handling cash transactions, balancing cash registers, and ensuring accuracy in financial transactions.
7. Hygiene and Safety: Enforcing strict hygiene and safety standards in the workplace, including cleanliness and food handling procedures.
8. Reporting: Preparing reports on sales performance, inventory levels, and staff productivity for management review.