Barista/Service Executive

HATHAWAY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local coffee establishment in Singapore is seeking a Barista/Service Executive to deliver exceptional service and ensure customer satisfaction. Responsibilities include preparing high-quality beverages, executing latte art, and handling customer complaints. The ideal candidate is passionate about coffee and service, hardworking, and attentive to detail. Benefits include annual leave, medical claims, and performance bonuses.

Benefits

Annual Leave

Medical Claims up to $300

Medical Insurance

Staff Meal Provided

Performance Bonuses

Yearly Increments

Qualifications

• Motivated to delight and please all customers.
• Attentive to details for smooth operations.
• Hardworking and committed to high standards.

Responsibilities

• Prepare high quality coffees and beverages.
• Execute latte art and ensure cleanliness.
• Handle customer complaints to retain satisfaction.

Skills

Excellent attitude

Passionate about coffee and service

Good interpersonal skills

Good problem-solving skills

Job description

Barista/Service Executive

Overview

The Barista/Service Executive ensures that all guests are happy and welcome during their visit by ensuring excellent service, communication, and product knowledge. The Barista/Service Executive assists with the running of the floor, the coffee bar, and ensures smooth operations. The Barista/Service Crew has a deep passion for coffees and service.

Duties & Responsibilities

• Preparation of high quality coffees and beverages
• Execute latte art
• Calibration of equipment
• Ensure every customer feels welcome to the place
• Provide excellent and friendly service to customers
• Ensure smooth and pleasant ordering experience
• Ensure accurate and professional delivery of food and beverages
• Ensure smooth and polite payment process
• Assist with packing and delivery orders
• Handle customer complaints and provide immediate customer recovery to retain customer satisfaction
• Willing to go the extra mile for customers while gaining the respect and camaraderie of customers
• Ensure cleanliness and high hygiene standards of all service areas and equipment

Requirements

• Excellent attitude and hardworking
• Very passionate about coffees, service, and food
• Motivated to want to delight and please all our different customers
• Attentive to details and meticulous to ensure smooth operations with minimal errors
• Good interpersonal skills so as to build good working relationships with colleagues and managers
• Good problem-solving skills to ensure continued operations in the face of challenges

Benefits

• Annual Leave
• $300 medical claims per year
• Medical Hospitalisation/Work Injury Insurance
• Staff meal provided
• Bonus upon good performance
• Yearly Increment upon good performance