Banquet Executive

VOCO ORCHARD SINGAPORE; Singapore; On-site; SGD 42,000 - 66,000; Full time

Benefits offered by this job

Great salary and benefits

Room discount

Superb training

Job summary

voco Orchard Singapore, IHG Hotels and Resorts’ first voco hotel in Southeast Asia, invites dynamic Banquet Executives to join its meetings and events team on Orchard Road. You will manage banquet operations to drive guest satisfaction and profit, under the guidance of your leaders.

The role requires NITEC in any discipline, 2–3 years in conference and banqueting, strong English, and willingness to work shifts, weekends and public holidays.

Qualifications

• NITEC qualification in any discipline.
• 2 to 3 years working experience in a conference and banqueting environment.
• Able to communicate in English.
• Must be committed to working shifts, weekends and public holidays (5 Day Work Week).
• Able to multi-task and work under pressure in a fast pace environment.

Responsibilities

• Coordinate day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction.
• Executive all banquet events according to Banquet Event Order to client satisfaction and ensure regular client contact during meetings/events.
• Post event, obtain client feedback, review guest check with client and obtain signature.
• Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client.
• Monitor standards of guest facilities and work with Engineering when repair work is required.
• Train, manage and motivate the Banquet department to provide high standard of service and meet hotel targets.
• Ensure rooms are set-up and service delivery per guest expectations and banquet order.
• Coordinate AV equipment and other technical needs.
• Monitor budget, control costs and recycle where possible; supervise cash handling and banking procedures.
• Ensure all procedures align with hotel policies and safety guidelines.

Education

NITEC qualification in any discipline

Job description

IHG Hotels and Resorts' first voco hotel in South East Asia is now open on the world-famous Orchard Road!

voco Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day

voco Orchard Singapore is seeking dynamic and passionate Banquet Executives for its meetings and events. Working together with your leaders, you’ll manage the Banquet operations to obtain maximum profit and maximum guest satisfaction. You’ll ensure that our Hosts focuses on delivery excellent service to customers and are under effective supervision.

• Coordinate day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction
• Executive all banquet events according to Banquet Event Order to client satisfaction
  Ensure regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensure all hotel operational details are executed correctly
• Post event, obtain client feedback, review guest check with client after function and obtain signature.
• Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client.
• Monitor standards of guest facilities and work with Engineering when repair work is required
• Trains, manages and motivates the Banquet department in order to provide high standard of service for customers and meet departmental and hotel targets
• Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.
• Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.
• Coordinate any AV equipment, or other technical needs
• Work with superior to monitor budget, control costs and recycle whenever possible
• Supervise cash handling and banking procedures, where required
• Ensure all procedures are aligned with our hotel’s policies, procedures and guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures
• Other ad-hoc duties - unexpected moments when we have to pull together to get a task done

What we need from you

• NITEC qualification in any discipline
• 2 to 3 years working experience in a conference and banqueting environment
• Able to communicate in English
• Must be committed to working shifts, weekends and public holidays (5 Day Work Week)
• Able to multi-task and work under pressure in a fast pace environment

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.