Banking Call Centre Customer Service (PM shift, East/West, Allowance)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a candidate for a Banking Call Centre Customer Service position in Singapore. The role requires 5+ years of customer service experience. Candidates will provide personalized service by answering queries about banking products. The position offers a PM shift and an additional allowance of $1000 for shift work. Training is provided at the East location.

Benefits

Additional allowance for shift work: $1000

Qualifications

• 5+ years as a customer service representative in any industry welcome.
• Call Centre experience welcome.

Responsibilities

• Deliver personalized service over the telephone to customers on banking products and services.
• Understand customers’ needs and provide appropriate solutions.
• Consistently deliver quality service to achieve customer satisfaction.
• Solicit customer feedback and identify problem trends for improvement.

Job description

Banking Call Centre Customer Service (PM shift, East/West, Allowance)

Contract: 12 months subject to renewal/extension/conversion

3-month training provided in East location (Transport provided)

Working location: East or West (Choose preferred)

PM Shift available (Any 8h between 1pm to midnight)

Additional allowance for shift work: $1000

Job responsibilities

Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner

Ability to understand customers’ needs and provide appropriate solutions and attention

Consistently deliver quality service to our customers to achieve total customer satisfaction

Solicit customers feedback and identify problem trends for improvement actions

Job requirements

• 5+ years as a customer service representative in any industry welcome
• Call Centre experience welcome

Kindly note that only shortlisted candidates will be contacted.

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RCB No. 200007268E

EA License No. 01C4394

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