Banking Call Center Officer (Shift work, Attractive allowance, EAST/WEST)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Asia is seeking a call center agent in Singapore. In this role, you will deliver personalized service over the phone regarding banking products and services. The ideal candidate is customer service oriented with 5 or more years of experience. The contract spans 12 months with a working schedule that includes weekends and a PM shift, offering a basic pay of $2,600 to $3,800 plus additional allowances.

Benefits

Attractive allowance

Training provided

Qualifications

• 5+ years of previous customer service experience preferred.
• Ability to understand customer needs and provide solutions.

Responsibilities

• Deliver personalized service over the telephone to customers.
• Consistently deliver quality service to achieve customer satisfaction.
• Solicit customer feedback to identify problem trends.

Skills

Customer service orientation

Problem solving

Effective communication

Job description

Join our team in one of the largest banks in Asia as a call center agent! Gain valuable experience and new opportunities to expand your skillsets, plus an attractive allowance!

• Contract: 12 months subject to renewal
• 3-month training provided
• Working location: East or West (Have to be open to both locations)
• 5 working days per week (4 weekdays & 1 weekend)
• Only PM Shift available
• Basic pay ranges from 2600-3800
• Additional allowance for shift work: $1000

Job responsibilities

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner
• Ability to understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver quality service to our customers to achieve total customer satisfaction
• Solicit customers feedback and identify problem trends for improvement actions

Job requirements

• Be customer service oriented
• Previous customer service experience for 5+ years preferred

EA License No. 01C4394 • RCB No. 200007268E •EA Registration No. R22109454 Malcolm Lee Jun Hao

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