Banking Call Center

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local bank in Singapore is seeking a customer service officer to provide personalized service over the telephone for banking products and service enquiries. This role involves identifying customer needs, cross-selling opportunities, and ensuring customer satisfaction. Candidates must be able to work flexible hours, including weekends, and provide quality service consistently.

Qualifications

• Strong communication skills to provide personalized service.
• Ability to understand customer needs and provide solutions.
• Experience in identifying cross-sell opportunities.

Responsibilities

• Deliver personalized service over the telephone to customers in call center.
• Understand customers' needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interactions.
• Consistently deliver excellent quality service to achieve total customer satisfaction.
• Solicit customer feedback and identify problem trends for improvement.

Job description

Overview

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours

Working hours: 5 working days per week - 4 weekdays, 1 weekend

AM shift: any 8 hours between 8am – 8pm

PM shift: any 8 hours between 1pm – 12 midnight

Responsibilities

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers\' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers\' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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