Banking Call Center

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established local bank is seeking a Customer Service Officer to join their contact center in Singapore. This role involves providing exceptional banking services, addressing customer needs, and identifying cross-sell opportunities. The successful candidate will work five days a week with shifts available from morning to midnight. The bank values effective communication and a strong commitment to customer satisfaction.

Qualifications

• Experience in a customer service role, preferably in a call center environment.
• Ability to understand and address customers' needs effectively.
• Strong interpersonal and communication skills.

Responsibilities

• Deliver personalized services to customers regarding banking products.
• Identify and provide solutions to customer needs.
• Consistently provide quality service for total customer satisfaction.
• Gather customer feedback for improvement actions.

Skills

Effective communication skills

Customer service orientation

Problem-solving skills

Ability to identify cross-sell opportunities

Job description

Our client is an established local bank, they are looking to hire a customer service officer to join their contact center.

Working hours: 5 working days per week - 4 weekdays 1 weekend

AM shift will be any 8 hours between 8am - 8pm

PM shift will be any 8 hours between 1pm - 12 midnight

• Deliver personalized service over the telephone to customers in call center on banking products, accounts and service enquiries in an effective and efficient manner.
• Ability to understand customers' needs and provide appropriate solutions and attention
• Identify cross-sell opportunities during customer interaction
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction
• Solicit customers' feedback and identify problem trends for improvement actions

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

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PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)