Banking Call Agent (Corporate)

PERSOL; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading financial services provider in Singapore is seeking a Customer Service Representative to interact with customers regarding Corporate Banking products. The ideal candidate will have call center experience and a positive attitude. Proficiency in MS Office is required. This role involves delivering high-quality service and meeting performance indicators in a fast-paced environment.

Qualifications

• Call Centre experience is an advantage.
• Great interpersonal skills and a positive attitude are essential.

Responsibilities

• Interact with internal & external customers to answer queries related to Corporate Banking products.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries on general and transactional enquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer requests.
• Encourage the use of digital services through customer outreach.
• Deliver high quality service to achieve total customer satisfaction.
• Collaborate with stakeholders to resolve customer queries.
• Meet Key Performance Indicators (KPIs) without compromising service quality.
• Adhere to professional standards of behavior in dealing with customers & colleagues.

Skills

Interpersonal skills

Positive attitude

Multitasking

Tools

MS Office

Job description

Working hours: Rotational shift, Mon – Sun

Shift Pattern

• 8:30am to 5:30pm
• 8:45am to 5:45pm
• 10:30am to 7:30pm
• 11:30am to 8:30pm

Note: 2 months training (training most likely will be at Changi)

Responsibilities

• Interact with internal & external customers to answer customers queries related to Corporate Banking products.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery.
• To adhere to professional standards of behavior & conduct in dealing with customers & fellow colleagues.

Requirements

• Call Centre experience is an advantage
• Great interpersonal & positive attitude
• Proficient in MS Office