Banking Admin & Fee Waiver [Contact Centre - Customer Service Fulfilment Operations]

D L RESOURCES PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job description

Job Responsibilities

• Manages and handles incoming & outgoing emails
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Works with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
• Render support to submit waiver requests for those waiver cases submitted via IVR
• Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and social media management.