Bank Teller - Sales & Service Associate

PHILIPPINE NATIONAL BANK; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A notable banking institution in Singapore seeks a Sales & Service Associate - Teller to manage cash deposits and remittances, verify transaction forms, and ensure proper customer service. The ideal candidate will focus on cash handling accuracy and nurturing client relationships for business growth.

Qualifications

• Must be able to verify and process various cash items and checks.
• Strong attention to detail for cash handling and checks.
• Good customer service skills to assist clients with queries.

Responsibilities

• Requisitions necessary cash for transactions.
• Verifies forms and legality of cash/checks received.
• Balances cash accountability and performs closing procedures.

Job description

Overview

BASIC FUNCTION: Under general supervision, performs any of combination of the following functions: remittance processing, paying and acceptance of cash, checks, debit/credit advices and other cash items for credit to deposit accounts, loan payments, purchase and/or encashment of official checks; posts accounting entries for end-of-day transaction release and update.

Responsibilities

1. Requisitions sufficient cash of various denominations necessary for the day's transactions.
2. Opening of Sales & Service Associate - Teller's Counter
   • Signs on to the Network
   • Re-initializes input sheet database file so that only the beginning balance appears
   • Executes procedure reversing all remittance items temporarily lodged to Accounts Payable for the day
3. Counter Operations
   1. Verifies all forms submitted by applicant for remittance or opening of new accounts and ensures that the application and related forms are properly accomplished.
   2. Receives cash and checks for remittance payment or deposit to client's account; verifies legality and amount of cash received by actual count and scrutiny; examines checks for validity of particulars such as signatures, endorsements, etc.; checks amount against total and individual items in deposit slip/Fast Lane Remittance Form; stamps checks and covering slip/transaction form with Sales & Service Associate - Teller's identifying marks such as "RECEIVED", "NON-NEGOTIABLE"; generates Remittance Transaction Receipt.
   3. Posts transaction/accounting entries in Sales & Service Associate - Teller's machine and initials covering documents/transaction forms/tickets.
4. Closing of Sales & Service Associate - Teller's Counter
   • Balances cash accountability and reconciles all other items with Sales & Service Associate - Teller's Settlement Report
   • Prepares Sales & Service Associate - Teller Transfer Slip for turnover of cash collections to the Cashier.
   • Performs end-of-day closing procedures.
5. Receives instructions and consults with Supervisor for problem resolution particularly matters concerning client's queries and complaints on remittance/deposit/other bank transactions.

Business Generation

1. Promotes the good image of the bank as an efficient and customer service-oriented bank worthy of client's patronage by:
   • Actively endorsing the bank's products and services to others;
   • Positively representing the bank in the community;
   • Promptly responding to the queries or complaints of all clients.
2. Maintains direct contact with potential clients and continues to nurture the relationships to encourage them to use our services.
3. Entertains queries regarding our services even outside of our business premises.
4. Informs management of any potential clients or ideas that may help improve the branch operations.