Bank Teller Customer Service (Contract | Up to $3.5k)

Manpower Staffing Services (S) Pte Ltd - Head Office; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a customer service representative to provide high quality service in a banking environment. The role requires 1-2 years of experience and a tech-savvy attitude. Responsibilities include resolving customer queries on first contact and following up as necessary. Interested candidates should send their resume and cover letter to the provided email address.

Qualifications

• 1-2 years of experience in customer service related roles.
• Ability to face customers in a banking branch setting.
• Willingness to be trained.

Responsibilities

• Provide high quality service to achieve customer satisfaction.
• Understand customer needs to offer relevant solutions.
• Take ownership of necessary research and follow up.

Skills

Customer service skills

Tech-savvy

Job description

Responsibilities

• Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
• Understands the customer and establishes needs to offer relevant products, services and solutions
• Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
• Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
• Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
• Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
• Enhance customers\' experience by introducing them to self-service banking channels that suit their needs
• Meet all service standards and assigned targets at the individual and team levels

Requirements

• 1-2 years of experience in customer service related roles.
• Ability to face customers in banking branch setting
• Tech-savvy and willing to be trained

Interested candidates may send in their resume and cover letter directly to gem.cabriamanpower.com.sg (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

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