Bank Teller (Banking Industry / Up to S$3200 + Allowance )

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading financial services group in Singapore is seeking a driven individual for customer service roles. Responsibilities include attending customers, handling transactions, and ensuring service excellence. Ideal candidates should be customer-oriented and capable of managing large crowds, with prior customer service experience preferred.

Qualifications

• Customer oriented with experience in customer service.
• Ability to work efficiently in a busy environment.
• Strong interpersonal skills to handle customer enquiries.

Responsibilities

• Attend to walk-in customers.
• Handle over-the-counter transactions efficiently.
• Assist customer enquiries and ensure service delivery standards.
• Prospect and introduce customers to bank products.
• Educate customers towards digital platform.
• Drive service excellence in customer satisfaction.
• Understand issues and escalate to Management promptly.
• Ensure compliance with regulatory requirements.
• Contribute to team efforts.

Skills

Customer oriented

Ability to cope with large crowd

Customer service experience

Job description

Job Summary

Looking for a driven individual who likes to pursue a career with a leading financial services group in Asia with a presence in 18 markets. Being one of Asia's Safest Banks and voted "World's Best Bank" in 2021. Focusing only on building lasting relationships with their customers while also positively impacting the communities.

Responsibilities

1. Attend to walk‑in customers.
2. Handle over‑the‑counter transactions in an efficient and accurate manner (including cash deposits and withdrawals).
3. Assist customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction.
4. Prospect and introduce customers to the Bank’s products and services.
5. Educate and migrate customers towards our digital platform.
6. Drive service excellence in the areas of customer satisfaction—customer wait time, problem resolution, and customer feedback / escalation / complaint.
7. Ability to understand issues and appropriately escalates them to Management in a timely fashion.
8. Ensure compliance with all regulatory requirements.
9. Contribute to self and team effort by accomplishing related results.

Requirements

• Customer oriented.
• Able to cope with large crowd.
• Individuals with customer service experience.