Bank Teller

STATE BANK OF INDIA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading banking institution in Singapore is seeking a Counter Transaction Officer. The role involves handling a variety of counter transactions, ensuring accurate cash handling, and providing exceptional customer service. Candidates must have a diploma and a minimum of three years experience in banking roles. Strong interpersonal skills and attention to detail are essential. Operating hours are Monday to Saturday; Sunday and public holidays are closed.

Qualifications

• At least 3 years of experience in a similar role.
• Experience in handling cash and banking transactions.
• Strong presence of mind to handle contingencies.

Responsibilities

• Handle various types of counter transactions accurately.
• Act as the service ambassador for the branch.
• Responsible for the upkeep of the branch.

Skills

Cash handling

Customer service

Attention to detail

Interpersonal skills

Education

Diploma or higher

Job description

Responsible for all counter transactions at the branch and to be able to process them with accuracy and actively refer leads to the Sales team.

Responsibilities

Counter Transactions

• Handle various types of counter transactions/customer applications (cash and cheque deposits, cash withdrawals, draft applications, loan payments, etc.)
• Able to handle cash including foreign currency and travellers’ cheques (checking for authenticity, etc.)
• Receives cash and cheques for remittance overseas or to other banks, verify amount and check accuracy of remittance slips
• Register new customers and set up new accounts for them
• Perform daily balancing of cash and cheques accurately
• Perform GL entries and balancing
• Filing and batching transaction entries
• Explain, upsell and cross-sell the Bank\'s products and services (Excluding Financial Advisory)
• Effectively address customer service issues and/or escalate to appropriate person promptly
• Pro-actively identify opportunities and provide feedback to Branch Manager for improvements
• Aware of all KYC/CDD procedures and AML guidelines
• Supporting, contributing, promoting and driving technology initiatives like Internet applications, mobile applications, etc towards promoting customer convenience and service excellence

Customer Service Responsibilities

• Act as the service ambassador for the branch. Smile and greet walk-in customers
• Equipped to handle walk in and phone enquiries
• Making sale referrals to Relationship Managers

Logistics Management

• Responsible for the upkeep of the branch
• Responsible for all stationery and logistics requisition for the branch
• Maintaining sufficient stocks such as brochures, flyers, application forms at branch

Job Requirements

• Diploma holders and above
• At least 3 years of experience in a similar role
• Experience in cash handling and over the counter banking transactions
• Experience in backroom processing will be an advantage
• An eye for details and able to work with a high degree of accuracy
• A strong presence of mind to handle contingencies
• Strong interpersonal skills
• Bank\'s Operating Hours: Mon to Fri (10am to 5pm) ; Sat (9.30am to 12.30pm) hours); Sun & PH - Closed