Bank Operations Officer - Retail Banking: Card Payments

D L RESOURCES PTE LTD; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading financial services firm in Singapore is seeking a Card Operations Officer to facilitate daily payment processing and manage internal queries. The ideal candidate will have a diploma or degree and 1-2 years of banking experience. Strong analytical and problem-solving skills, along with proficiency in Microsoft Office, are required. This position involves teamwork and adherence to compliance standards in a fast-paced environment.

Qualifications

• 1-2 years of relevant banking experience preferred.
• Independent and able to multi-task in a fast-paced environment.
• Strong analytical skills and meticulous attention to detail.

Responsibilities

• Facilitate processing of payments and postings.
• Manage queries from internal stakeholders.
• Assist in the reconciliation of ledgers.

Skills

Analytical skills

Problem-solving

Communication skills

Cross-functional collaboration

Education

Diploma/Degree Holder

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Job Description and Responsibilities

The role of the Card Operations Officer is to facilitate the processing of payments and postings from internal stakeholders on a daily basis within the specified SLA, in addition to managing queries from internally. This role entails the candidate to be working closely with Team Manager to ensure all deliverables are met for the team.

Staff to be involved in:

• Processing of Fund Transfer, SmartPay, Cashplus, Balance Transfer, Refunds requests
• Ensuring accuracy of financial entries posted
• Tracking of own daily productivity on trackers
• Handling of emails from internal stakeholders
• Timely closure of service requests assigned
• Assist in the reconciliation of ledgers used for Card Operations
• Ensure all documents are filed and archived in accordance with bank and regulatory policy
• Adherence to risk and compliance standards of the bank
• Team player and demonstrates personal excellence in going beyond
• Performing any other administrative tasks as required by the management

Requirements

• Diploma/Degree Holder
• Preferably 1 - 2 years of relevant banking experience
• Independent and able to multi-task and cope with change and in a fast-paced environment
• Possess strong analytical and problem-solving skills, able to think objectively and "think outside the box" when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & PowerPoint