Bank Officer (Backend, East, Customer Service)

PERSOL; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to deliver high-quality service over the phone. The ideal candidate should have call center experience, excellent interpersonal skills, and proficiency in MS Office. This role offers a structured shift schedule and ample opportunities for professional growth.

Benefits

Shift allowance up to $1000

Qualifications

• Call Centre experience is an advantage.
• Great interpersonal & positive attitude.
• Proficient in MS Office.

Responsibilities

• Deliver personalized service over the telephone to customers.
• Understand customers’ needs and provide appropriate solutions.
• Identify cross-sell opportunities during customer interactions.
• Deliver quality service to achieve customer satisfaction.
• Solicit feedback and identify problem trends.

Skills

Interpersonal skills

Positive attitude

Proficiency in MS Office

Job description

Working Hours

4 Weekday 1 weekend
AM and PM Shift (No overnight required)
Shift allowance up to $1000
Shift schedule will be given to you 1 month in advance

Job Description

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Ability to understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customers feedback and identify problem trends for improvement actions.

Requirements

• Call Centre experience is an advantage.
• Great interpersonal & positive attitude.
• Proficient in MS Office.

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