Bank Customer Service Call Centre ( Up $4k)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A recruitment agency in Singapore is looking for an experienced Call Centre Associate. The role involves meeting customer service targets, ensuring compliance for requests, and maintaining professional behavior. Ideal candidates will be fluent in English, service-oriented, and have prior customer service experience. The position offers a 1-year contract with rotational shifts.

Qualifications

• Prior customer service experience (either frontend or backend).
• Prior call centre experience is an advantage.
• Disciplined, mature and able to multi-task independently under pressure.

Responsibilities

• Meet the Customer Centre targets without compromising service quality.
• Ensure accuracy and compliance for all customers' requests.
• Adhere to professional standards of behavior in dealings with customers.

Skills

Fluency in English

Excellent communication skills

Service-oriented

Tech savvy

Job description

The Opportunity

• This is an exciting opportunity for an experienced Call Centre Associate to join their team
• This will start off as a 1 year contract

The Job

• Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• Ensure accuracy and compliant for all customers' requests
• Successfully cross-buy the Bank's products and services
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise

The Talent

• Fluency in English with excellent communication skills.
• Open to rotational shifts (morning/afternoon) - 5 days work week
• Disciplined, mature and able to multi-task independently under pressure.
• Service-oriented with strong interest in developing a customer-focused career.
• Pleasant personality and able to work effectively in a team.
• Prior customer service experience (either frontend or backend)
• Prior call centre experience is an advantage
• Tech savvy

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [e-mail]
• Email Topic: Apply Call Centre Associate
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385