Bank Customer Service Call Centre ( Up $4k)

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking an experienced Call Centre Associate. The role requires meeting service targets while ensuring quality, accuracy, and compliance. Candidates should have a service-oriented mindset and communication skills, with prior customer service or call centre experience preferred. This is a 1-year contract with a 5-day work week in rotational shifts.

Qualifications

• Prior customer service experience (either frontend or backend).
• Tech savvy.
• Prior call centre experience is an advantage.

Responsibilities

• Meet Customer Centre targets without compromising service quality.
• Ensure accuracy and compliance for all customer requests.
• Cross-buy the Bank's products and services.
• Adhere to professional standards in customer interactions.
• Be flexible in work deployment as business needs arise.

Skills

Fluency in English

Communication skills

Service-oriented

Teamwork

Multi-tasking

Job description

The Opportunity

• This is an exciting opportunity for an experienced Call Centre Associate to join their team
• This will start off as a 1 year contract

The Job

• Consistently meet the Customer Centre targets set (KPIs) without compromising quality of service delivery
• Ensure accuracy and compliant for all customers' requests
• Successfully cross-buy the Bank's products and services
• Adhere to professional standards of behavior & conduct in dealing with customers & fellow CSOs.
• Flexibility in work deployment when business needs arise

The Talent

• Fluency in English with excellent communication skills.
• Open to rotational shifts (morning/afternoon) - 5 days work week
• Disciplined, mature and able to multi-task independently under pressure.
• Service-oriented with strong interest in developing a customer-focused career.
• Pleasant personality and able to work effectively in a team.
• Prior customer service experience (either frontend or backend)
• Prior call centre experience is an advantage
• Tech savvy

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [e-mail]
• Email Topic: Apply Call Centre Associate
• Only shortlisted candidates will be contacted

Amos Tan Jun Han

EA Licence Number: 91C2918

Personnel Registration Number: R23113385