Bank Customer Service (12 Months Contract/ 8-Hours Shifts)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A financial services company in Singapore is seeking dedicated candidates for a customer service role. You will provide personalized support for banking products, ensuring customer satisfaction while identifying opportunities for service enhancements. A competitive salary and generous shift allowances are offered, along with training and professional growth opportunities within the organization.

Benefits

Competitive salary

Generous shift allowances

Opportunities for professional growth

Comprehensive training

Qualifications

• Prior experience in a call center or customer service environment is an advantage.
• Proficiency in MS Office applications is required.
• Ability to understand customer needs and provide appropriate solutions.

Responsibilities

• Deliver personalized service to customers on banking products.
• Solicit customer feedback and identify problem trends for improvement.
• Consistently achieve total customer satisfaction.

Skills

Customer service orientation

Communication skills

Problem-solving

Tools

MS Office

Job description

In this role, you will be at the forefront of our client’s banking services, providing personalized support to the valued customers. You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products. This position offers a competitive salary, generous shift allowances, and a pathway for professional growth and development within the organization.

What You’ll Do:

Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.

Ability to understand customers’ needs and provide appropriate solutions and attention.

Consistently deliver quality service to our customers to achieve total customer satisfaction.

Solicit customers feedback and identify problem trends for improvement actions.

What We’re Looking For:

Prior experience in a call center or customer service environment is an advantage, but we welcome all dedicated candidates.

Proficiency in MS Office applications is required to manage customer interactions and documentation effectively.

What We Offer:

We provide a competitive salary with additional shift allowances.

Comprehensive training will be provided to ensure you have the skills and knowledge to succeed.

Ample opportunities for professional growth and development within our organization.

Join a team that values collaboration, innovation, and commitment to excellence.

If you are ready to excel in a challenging and rewarding position where your contributions will make a real impact, we encourage you to apply! Join us and help shape the future of banking through exceptional customer service!

Kindly note that only shortlisted candidates will be contacted.