Bank Corporate Call Centre (4 weekdays 1 weekend / shift allowances)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading recruitment firm in Singapore seeks customer service representatives to interact with clients on Corporate Banking products. Candidates should maintain professionalism and deliver high-quality service. Responsibilities include responding to inquiries and collaborating with stakeholders. This role is essential for achieving customer satisfaction and meeting performance indicators.

Qualifications

• Maintaining a positive, empathetic, & professional attitude toward customers.
• Able to multi-task while speaking to customers & toggle between system application screens.

Responsibilities

• Interact with internal & external customers to answer queries related to Corporate Banking products.
• Respond promptly to customer inquiries on general & transactional enquiries.
• Collaborate with stakeholders to acknowledge & resolve customer queries & requests.

Job description

Working Hours

any 4 weekdays and 1 weekend of the week, rostered

Shift Pattern

830am to 530pm
845am to 545pm
1030am to 7.30pm
1130am to 8.30pm

Contract Duration

6 Months (subjected to renewable and convertible to perm)

Role Overview

Interact with internal & external customers to answer customers queries related to Corporate Banking products.

Job Responsibilities

• Maintaining a positive, empathetic, & professional attitude toward customers.
• Responding promptly to customer inquiries on general & transactional enquiries.
• Communicating with customers through various channels.
• Collaborate with stakeholders to acknowledging & resolve customer queries & requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to achieve total customer satisfaction & Key Performance Indicators (KPIs) without compromising risk & quality of service delivery standards.
• Able to multi-task while speaking to customers & toggle between system application screens in a fast-paced environment.

Application Process

Interested candidates may apply through the application system. We regret that only shortlisted candidates will be notified.

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