Bank Call Center Agent (Night shift)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a customer service representative to deliver excellent service over the phone. The ideal candidate should possess strong interpersonal skills and be proficient in MS Office. Call center experience is a plus. Competitive salary of up to $3,600, with shift allowances, is offered for this role.

Qualifications

• Call Centre experience is an advantage.
• Communicate effectively with customers.
• Demonstrate a strong customer service orientation.

Responsibilities

• Provide personalized service over the phone.
• Understand customers' needs and provide solutions.
• Identify cross-sell opportunities during interactions.
• Solicit feedback for continuous improvement.

Skills

Interpersonal skills

Positive attitude

Customer service

MS Office proficiency

Job description

Location: Changi / Jurong East (Need to be open to both locations for 3 months training period)

Contract: 12 Months (renewable / convertible) - 3 months training

Working Hours: Any 8 hours between 1PM to 12 Midnight; example 1PM to 10PM or 2PM to 11PM or 3PM to 12AM

Salary: Up to $3,600 + Shift Allowance

Job Description:

• Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner.
• Understand customers’ needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver quality service to our customers to achieve total customer satisfaction.
• Solicit customer feedback and identify problem trends for improvement actions.

Requirements:

• Call Centre experience is an advantage.
• Great interpersonal & positive attitude.
• Proficient in MS Office.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.