RESPONSIBILITIES
Application Support s Maintenance (L2/L3)
- Troubleshoot, diagnose, and resolve production incidents across the frontend, backend, APIs, and cloud environment
- Perform corrective maintenance such as system bug fixes, code changes, and enhancements
- Meet Service Level Agreement (SLA) requirements for incident response and recovery timelines
- Conduct monthly preventive maintenance including system health checks, performance tuning, and optimisation
- Attend project meetings, stakeholder briefings, and technical discussions as required
- Collaborate with and assist other teams during troubleshooting activities and cross‑functional initiatives
Clouds Infrastructure Management
- Manage Azure components including Azure App Services, Application Gateway,
- Azure SQL Database, Blob Storage, Azure Monitor, and Microsoft Sentinel
- Monitor system performance, security alerts, application logs, and resource utilisation
- Conduct patch management, SSL certificate renewal, security keys and tokens renewal, and vulnerability remediation
Deployment Management
- Support deployment planning, environment setup, configuration management, and risk mitigation strategies
- Execute deployment tasks to production environments, including cutover procedures, rollback plans, and deployment verification
- Support functional, integration, performance, and security testing activities across development lifecycle
- Provide post‑deployment monitoring, performance analysis, and immediate issue resolution
Documentation s Reporting
- Maintain and update technical documentation, system configuration specifications, architecture notes, and user guides
- Prepare and submit comprehensive monthly service and progress reports (within the first week of every reporting month)
- Document incident resolutions, root cause analyses, code changes, and system updates
- Maintain operational procedures and knowledge base for team reference
Technical Advisory s Quality Assurance
- Recommend improvements to system performance, resilience, code quality, and security posture
- Conduct code reviews and implement best practices in DevSecOps and cloud governance
- Provide technical input on architecture enhancements and system evolution
Requirements
- Minimum 5 years Software Engineering and 3 years maintaining cloud‑hosted environment.
- Hands‑on experience troubleshooting production systems under SLA conditions with time‑critical response requirements
- Direct experience conducting deployments to production environments with proper change management
- Frontend Development: React, JavaScript.
- Backend Development: .NET 8, Node.js, Python.
- Database: Azure SQL Database, performance tuning.
- Cloud / Infrastructure: Azure App Services, Application Gateway, Blob Storage, Azure Monitor, Microsoft Sentinel.
- DevOps: CI/CD pipelines (GitHub or Azure DevOps).