Azure & Windows Infra L3 Support & Projects Lead

ACUUTECH PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

ACUUTECH PTE. LTD. is seeking an experienced Level 3 Support & Projects Engineer to join our technical team in Singapore.

The role combines third-line escalation support with the design and delivery of infrastructure projects for enterprise customers, focusing on Azure, hybrid cloud, and on-prem platforms. You will act as a technical escalation point for complex incidents and drive projects from planning through deployment, including documentation and knowledge sharing.

Qualifications

• Proven hands-on experience designing, deploying, and supporting Azure IaaS environments and hybrid cloud scenarios.
• Strong Windows Server expertise (2016–2025) including ADDS, DNS, DHCP, and failover clustering.
• Extensive experience operating at a third-line level with problem management and root cause analysis.
• Ability to produce clear technical documentation to professional standards.
• Excellent communication to explain complex topics to technical and non-technical audiences.
• Eligible to work in Singapore.

Responsibilities

• Act as final escalation point for complex incidents across Azure, Windows Server, virtualization, and networking.
• Perform root cause analysis for high-impact issues and drive permanent resolutions.
• Own escalated tickets to resolution with clear customer and internal communications.
• Mentor junior engineers and contribute to knowledge bases and runbooks.
• Deliver infrastructure projects from design through deployment and handover to support.
• Create and maintain build guides, high/low level designs, and as-built docs.
• Deploy and configure Azure IaaS workloads (VMs, VNets, storage, backup, recovery).
• Build, migrate, and upgrade Windows Server environments, including AD, DNS, DHCP, and Hyper-V.
• Engage in project scoping and provide accurate effort estimates.
• Adhere to project plans, timelines, and change controls; flag risks early.

Skills

Azure IaaS design

Windows Server expertise

L3 incident management

Project planning & delivery

Technical documentation

Strong communication

Tools

Azure Monitor

Azure Site Recovery

Hyper-V

NSG & VNet

VMM / SCCM

Job description

ACUUTECH PTE. LTD. is seeking an experienced Level 3 Support & Projects Engineer to join our technical team in Singapore.

The role combines third-line escalation support with the design and delivery of infrastructure projects for enterprise customers, focusing on Azure, hybrid cloud, and on-prem platforms. You will act as a technical escalation point for complex incidents and drive projects from planning through deployment, including documentation and knowledge sharing.