AVP, ORE Incident Management

SMBC Group; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

SMBC Group in Singapore seeks an experienced Independent Review & Challenge Lead for Operational Incidents within APAC Risk & Compliance. You will review incidents, assess RCA quality, and challenge first-line reporters to ensure closures of Action Plans.

You will monitor risk exposure, escalate issues to Group Head and APAC Management, prepare IR emails for thresholds, and support governance reporting, process enhancements, and automation initiatives across APAC offices.

Qualifications

• Professional experience in risk and control, regulatory reporting, or compliance is a strong advantage.
• Hands-on familiarity with incident management systems and RCA methodologies.
• Excellent written and verbal English; ability to summarise complex issues for senior management.

Responsibilities

• Independent Review & Challenge of operational incidents, ensuring complete RCA and preventive actions.
• Escalation & Management Reporting, monitoring risk exposure and reporting to senior stakeholders.
• Stakeholder Engagement & Process Enhancement with APAC offices and Head Office.
• Advisory & Framework Maintenance, supporting audits and regulatory inspections.
• AI and Digital Enablement, identifying use cases for incident analysis and automation.

Skills

Risk management

Stakeholder management

Analytical skills

English communication

Process optimization

Education

Degree in Finance/Business

Diploma in Banking & Finance

Tools

Connected Risk

GRC tools

Job description

Responsibilities

• Review operational incidents reported by APAC offices via Connected Risk; assess completeness of issue description, root cause analysis (RCA) and preventive/corrective measures.
• Provide independent challenge to first-line reporters and confirm appropriate closure of related Action Plans.
• Monitor operational risk exposure arising from incidents and escape Key issues to Group Head, JGM/GM of GPDAP and APAC Management as required.
• Prepare Immediate Reporting (IR) emails to GPDGB / Head Office for incidents meeting GBU thresholds (e.g., information leakage, regulatory reporting incidents, regulatory inspections with material impact).
• Contribute to monthly/quarterly APAC reporting to APAC Management Meetings and Head Office and other key management meetings.

Responsibilities

Independent Review & Challenge of Operational Incidents

• Review operational incidents reported by APAC offices via Connected Risk; assess completeness of issue description, root cause analysis (RCA) and preventive/corrective measures.
• Provide independent challenge to first-line reporters and confirm appropriate closure of related Action Plans.

Escalation & Management Reporting

• Monitor operational risk exposure arising from incidents and escape Key issues to Group Head, JGM/GM of GPDAP and APAC Management as required.
• Prepare Immediate Reporting (IR) emails to GPDGB / Head Office for incidents meeting GBU thresholds (e.g., information leakage, regulatory reporting incidents, regulatory inspections with material impact).
• Contribute to monthly/quarterly APAC reporting to APAC Management Meetings and Head Office and other key management meetings.

Stakeholder Engagement & Process Enhancement

• Engage with first-line PICs (Branch Heads, LCOs, Department Heads), second-line Control Functions (CPDAP, RMDAP) and Head Office stakeholders to drive timely and effective remediation.
• Support process and/or system enhancements arising from thematic incident analysis (e.g., Regulatory Reporting Framework, EMIR reporting, MAS submissions).
• Identify opportunities for process optimization across APAC offices.
• Support automation and digitalization initiatives including dashboards and workflow tools.

Advisory & Framework Maintenance

• Advise APAC offices on Head Office rules and the use of Connected Risk.
• Maintain and periodically review the APAC ORE Framework, RRR Quick Reference Guide and incident reporting standards.
• Support internal audits (IADAP), external audits (KPMG) and regulatory inspections (e.g., MAS) and respond to ACR/IICR observations.

AI and Digital Enablement

• Identify AI use cases for incident analysis, RCA and reporting automation.
• Support development and real-time monitoring tools.

Requirements

• Degree in Finance, Accountancy, Business Administration, Law or related discipline; or Diploma in Banking and Finance with relevant work experience.
• Professional certifications (CA, ACCA, CPA, FRM, PRM, ICA, ACAMS) are advantageous.
• Minimum 5-7 years of commercial experience in a wholesale/full bank or financial institution.
• Prior experience in risk and control, operational risk, regulatory reporting, internal audit, or compliance is a strong advantage.
• Hands-on familiarity with incident management systems (e.g., Connected Risk / GRC tools), RCA methodologies, and operational risk event taxonomy.
• Exposure to MAS and/or other APAC regulatory regimes (HKMA, APRA, RBI, BNM, BoT, etc.) preferred.
• Experience in process improvement or workflow optimization preferred.
• Exposure to automation tools or digital initiatives is an advantage.
• Good stakeholder management and influencing skills across cultures and seniority levels.
• Proactive, self-driven, and detail-oriented.
• Strong problem-solving and analytical skill set; comfortable working with incomplete information.
• Excellent written and verbal English communication; ability to summarise complex issues concisely for senior management. Communicate concisely and effectively.