AVP, Client Onboarding Facilitation Group

Sumitomo Mitsui Banking Corporation; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading banking institution in Singapore seeks a professional to oversee client onboarding strategies across the Asia-Pacific region. The role includes maintaining regulatory compliance and collaborating with various internal teams to enhance the client experience. Ideal candidates will have 5 years in corporate banking and strong organizational skills.

Qualifications

• 5 years of experience in corporate banking or corporate client service roles.
• Basic understanding of onboarding and KYC processes.

Responsibilities

• Support onboarding strategy and execution for corporate clients across Asia-Pacific.
• Serve as a client-facing point throughout the onboarding journey.
• Ensure full adherence to MAS guidelines and compliance standards.
• Contribute to onboarding process improvements and automation initiatives.

Skills

Organizational skills

Communication skills

Client-Centric Mindset

Coordination skills

Tools

Microsoft Office

Job description

Job Responsiblities

Strategic Leadership & Oversight

• Support onboarding strategy and execution for corporate clients across Asia-Pacific.
• Maintain visibility on onboarding pipeline and ensure timely activation of services.

Client Engagement & Handholding

• Serve as a client-facing point throughout the onboarding journey.
• Ensure client readiness through documentation guidance and training coordination.

Cross-Functional Coordination

• Orchestrate coordination across internal stakeholders: Relationship Managers (RMs), Product Teams, Legal, Compliance, Operations (BCAPD-FCMO CDD [KYC], BCAPD-DG, BCAPD-CMLG), Credit, Risk & Technology.
• Chair regular onboarding forums or calls to review high-value or complex onboarding cases. Use these forums to elevate to Front Office RMs, Management teams to resolve bottlenecks.
• Participate in onboarding forums and elevate bottlenecks as needed.

Regulatory Compliance & Risk Governance

• Ensure full adherence to MAS guidelines, AML/KYC standards, sanctions, tax documentation, and cross-border onboarding regulations.
• Ensure internal controls, quality assurance, and issue remediation frameworks are in place.

Process Optimization & Transformation

• Contribute to onboarding process improvements and process automation, workflow enhancement, and digitization initiatives in onboarding and implementation.
• Support dashboard reporting and SLA/KPI tracking.
• Participate & contribute to key strategic projects that will transform Customer journey.

Job Requirements

• 5 years of experience in corporate banking or corporate client service roles.
• Basic understanding of onboarding and KYC processes.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office tools.
• Client-Centric Mindset, ensuring client needs are addressed proactively.
• Coordination & Communication skills to manage internal and external stakeholders effectively.
• Execution Excellence to maintain rigor in documentation and tracking.
• Contribute to process improvement, Identifying and supporting enhancements in onboarding