AVP, Business Management Associate - United Overseas Bank

United Overseas Bank Limited (UOB); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading bank in Asia is seeking a Business Management professional to support operational excellence within its unit and Front Office. The candidate will be responsible for generating quality scorecards, assisting with management reports, reviewing standards, and monitoring various claims. Ideal candidates should have a diploma or degree, with strong planning, organization, and analytical skills. This role offers a chance to be part of a dynamic team aiming for long-term success.

Qualifications

• Minimum Diploma holder but a Degree is preferred.
• Strong planning, organization and stakeholder management skills.
• Good communication, problem solving and analytical skills.

Responsibilities

• Collate demerit points and generate quarterly Quality Assurance scorecard.
• Create Management reports and presentation materials for business meetings.
• Review Contact Reports for quality standards.
• Monitor travel, gifting, and entertainment claims on a sample basis.
• Generate monthly productivity analysis for resource optimization.
• Assist SCAs with SCA Profile/Bio creation.
• Send out Signing Delegation Broadcasts and retag emails.
• Broadcast key communication of processes and guidelines.
• Perform various ad hoc administrative tasks as assigned.

Skills

Planning skills

Organization skills

Stakeholder management

Communication skills

Problem solving skills

Analytical skills

Education

Diploma or Degree in relevant field

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

A Business Management supporting the Business Management unit and Front Office in ensuring that UOB Private Bank achieves operational excellence.

• Responsible for the collation of demerit points and the generation of the Quality Assurance scorecard on a quarterly basis.
• Aids in the creation of Management reports and presentation materials for crucial Business Management meetings e.g., bimonthly CAA Forum.
• Periodic review of Contact Reports for quality standards.
• Periodic monitoring of travel, gifting, and entertainment claims across all levels on a sample basis.
• Generation of monthly productivity analysis on the SCA-CAA pairing for resource optimization.
• Assist SCAs with the creation of their SCA Profile/Bio.
• Assists in sending out Signing Delegation Broadcasts and retagging emails on an ad hoc basis.
• Responsible for BM broadcast of key communication of process, requirements, guidelines e.g. PB/PCG Pairing Lists, Gift Register, Floor Plan, Front Office Reference Guide, and the Market Coverage excel.
• Various other ad hoc administrative tasks, as assigned by the Head of Business Management.

Requirement

• Minimum Diploma holder but a Degree is preferred.
• Strong planning, organization and stakeholder management skills, good communication, problem solving and analytical skills.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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