AVP, Account Services Generalist (DUO), CBGO, Group COO

DBS Bank Limited; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial institution in Singapore is seeking an experienced operations manager to lead a team focusing on efficiency and high-quality services. The ideal candidate will have over 5 years in operations management, strong leadership skills, and a solid background in risk management. This role involves overseeing day-to-day operations, process improvement, and data-driven decision-making.

Qualifications

• 5-7 years of relevant experience in operations management, especially in banking or financial services.
• Strong ability to motivate and develop teams.
• Experience in risk management and control frameworks.

Responsibilities

• Lead operations team to provide efficient services.
• Oversee day-to-day operations ensuring policy adherence.
• Identify operational risks and implement mitigation measures.

Skills

Leadership skills

Risk management

Data-driven decision-making

Process re-engineering

Problem-solving

Stakeholder management

Education

Tertiary qualification in business, finance, or operations management

Job description

Responsibilities

• Lead a team of operations professionals to deliver high-quality and efficient services to internal and external stakeholders
• Oversee the day‑to‑day operations, ensuring adherence to policies, procedures, and service level agreements
• Identify operational risks, elevate Key Risk Indicators to management, and implement mitigation measures
• Drive process re‑engineering and standardization initiatives, challenging existing methods, fostering innovation, and re‑engineering reconciliation and investigation processes for improved controls
• Utilize data‑driven insights and analytics to optimize operational performance and enhance decision‑making
• Collaborate with cross‑functional teams to identify and implement process improvements, enhance customer experience, and drive operational excellence
• Provide coaching, mentoring, and development opportunities to team members, fostering a high‑performing and engaged workforce
• Represent the team and department in various forums, effectively communicating progress, challenges, and recommendations

Requirements

• Minimum 5-7 years of relevant experience in operations management, preferably in the banking or financial services industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Proficient in risk management and control frameworks, with the ability to identify and mitigate operational risks
• Demonstrated experience in driving process re‑engineering and standardization initiatives, with a focus on improving controls and efficiency
• Adept at leveraging data‑driven insights and analytics to optimize operational performance and support decision‑making
• Excellent problem‑solving, critical thinking, and decision‑making skills
• Strong communication and stakeholder management skills, with the ability to effectively collaborate with cross‑functional teams
• Tertiary qualification in a relevant field such as business, finance or operations management