Automotive Service Advisor & Insurance Claims Liaison

VAULT PERSONNEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading automotive service provider in Singapore is seeking a qualified individual to manage customer communications and address technical issues. Key responsibilities include resolving customer concerns, handling insurance claims, and coordinating vehicle services. Ideal candidates will have strong automotive knowledge, experience with dealer management systems, and excellent communication skills. A valid driving license is also required.

Qualifications

• Understand methods and components of car repair and maintenance.
• Proficient in car insurance and loss assessment.
• Valid driving license required.

Responsibilities

• Receive customers and address concerns at a high level.
• Report technical issues to supervisors.
• Communicate estimated service completion times.
• Collect documents and settle insurance claims.
• Coordinate vehicle delivery and pickup.

Skills

Customer communication

Technical issue resolution

Document assessment

Loss assessment

Insurance claims handling

Vehicle-related coordination

Education

Relevant automotive training

Tools

Dealer management systems

Office software

Job description

A leading automotive service provider in Singapore is seeking a qualified individual to manage customer communications and address technical issues. Key responsibilities include resolving customer concerns, handling insurance claims, and coordinating vehicle services. Ideal candidates will have strong automotive knowledge, experience with dealer management systems, and excellent communication skills. A valid driving license is also required.