Automotive Customer Service & Quality Specialist

EA RECRUITMENT PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore is looking for a professional to manage service quality metrics and enhance customer satisfaction. The ideal candidate should have a Diploma and at least 2 years of experience in customer service quality monitoring within the automotive industry. Key responsibilities include analyzing customer feedback, preparing performance reports, and implementing service improvement initiatives.

Qualifications

• Minimum Diploma with 2 years work experience in similar capacity is required.
• Good understanding of customer service and quality monitoring principles in the automotive industry.

Responsibilities

• Proactively monitor and track key performance indicators including NPS and CSI.
• Analyze customer feedback to identify service gaps and enhance service delivery.
• Prepare reports on service quality metrics and drive service improvements.
• Implement customer delight programmes to enhance satisfaction.
• Recommend process improvements for operational efficiency.

Skills

Customer service principles

Quality monitoring

Analytical skills

Education

Diploma

Job description

A leading recruitment firm in Singapore is looking for a professional to manage service quality metrics and enhance customer satisfaction. The ideal candidate should have a Diploma and at least 2 years of experience in customer service quality monitoring within the automotive industry. Key responsibilities include analyzing customer feedback, preparing performance reports, and implementing service improvement initiatives.