Automotive Customer Service Officer (Aftersales) | Up to $3,500 + VB | Ubi - lq

GRIFFIN HR CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment consultancy is seeking a customer service representative in Ubi, Singapore. The role involves handling customer feedback, implementing service improvement plans, and preparing reports. Candidates with a Diploma and experience in automotive aftersales are highly preferred. Competitive basic salary up to $3,500 with variable bonuses is offered.

Qualifications

• Min Diploma is required.
• Experience in customer service, preferably in automotive aftersales or related industry is highly advantageous.

Responsibilities

• Handle and analyse customer feedback to identify service gaps.
• Work closely with service teams to implement improvement plans.
• Prepare reports on service metrics and customer satisfaction trends.
• Support and execute customer delight initiatives.

Skills

Customer service

Analytical skills

Education

Diploma

Job description

Location: Ubi (In between Taiseng & Macpherson MRT)

Salary: Basic up to $3,500 (depending on relevant experience) + Variable Bonus

Working Days:

• Mon to Fri: 8:30am - 6pm
• Alternate Saturday: 8:30am - 12:30pm

Key Duties:

• Handle and analyse customer feedback to identify service gaps and improve aftersales experience.
• Work closely with service teams to implement improvement plans and maintain service excellence.
• Prepare reports on service metrics and customer satisfaction trends for management review.
• Support and execute customer delight initiatives to enhance brand loyalty and service quality.

Key Requirement:

• Min Diploma
• Customer service, preferably in automotive aftersales or related industry is highly advantageous

Please submit your updated resume on Whatsapp at wa.me/6587504643 or press the APPLY NOW BUTTON.

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Please be notified that only shortlisted candidates will be notified.

Charlotte Loh| Reg No.: R25127073

Griffin HR Consultancy Pte Ltd | EA Licence No.: 23C1449