Automotive Aftersales Lead - Fleet & Key Accounts

DYNAMIC HUMAN CAPITAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading human capital company in Singapore is seeking a Customer Service Lead for the automotive aftersales department. The successful candidate will oversee the daily operations of the service centre, leading a team to ensure efficient workflow and quality service delivery. Responsibilities include managing customer-facing staff, handling fleet customers, and maintaining high service standards. The role requires a minimum of three years’ experience in automotive aftersales, strong complaint handling skills, and the ability to manage a team effectively.

Qualifications

• Minimum 3 years’ experience in automotive aftersales or frontline workshop operations.
• Proven ability to supervise a team of 5 or more.
• Professional, independent, and service-oriented.

Responsibilities

• Lead and supervise the frontline team across multiple centres.
• Manage fleet and key account customers, ensuring high service standards.
• Handle escalated customer issues and perform effective service recovery.

Skills

Customer complaint handling

Service recovery

Fleet account management

Education

Diploma or higher

Job description

A leading human capital company in Singapore is seeking a Customer Service Lead for the automotive aftersales department. The successful candidate will oversee the daily operations of the service centre, leading a team to ensure efficient workflow and quality service delivery. Responsibilities include managing customer-facing staff, handling fleet customers, and maintaining high service standards. The role requires a minimum of three years’ experience in automotive aftersales, strong complaint handling skills, and the ability to manage a team effectively.