Attractions Experience Crew, Indoor Attractions

Mandai Wildlife Group; Singapore; On-site; SGD 24,000 - 30,000; Full time

Job summary

A wildlife conservation group in Singapore is looking for team members to manage operations at their attractions. Responsibilities include day-to-day operations, guest experience management, and training part-time staff. Ideal candidates should have customer service experience, excellent communication skills, and the ability to work in a team. This role involves physical activity and a commitment to service excellence. Candidates must be able to work in shifts, including weekends and public holidays.

Qualifications

• Prior experience in customer service or attractions is advantageous.
• Service-driven with a pleasant and courteous demeanor.
• Good command of written and spoken English; proficiency in other languages is a plus.

Responsibilities

• Ensure smooth day-to-day operations including crowd management.
• Deliver excellent guest experiences and manage feedback.
• Train part-time staff and assist in event logistics.

Skills

Customer Service experience

Excellent communication skills

Team player

Physical fitness

Job description

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.

Job Duties And Responsibilities

Pre-opening

• Perform stress test to the equipment, systems and processes. To provide feedback on any issues and gaps arising from the tests.
• Conduct familiarisation and onboarding trainings for the part-time team members.
• Support the team in the coordination of the deliveries and move-in of the furniture, fittings and equipment.

Attractions Operations

• Ensure smooth day-to-day operations of the attractions including queue and crowd management and ensuring attractions cleanliness and show quality.
• Ensure delivery of excellent guest experience, including management of guest feedback on-ground and closing service lapses.
• Ensure all attractions operate in accordance with safety regulations, quality standards and company policies.
• Execute ideas to improve business growth, attraction enhancements, safety standards, guest experience and operational efficiency.
• Assist in the training of part-time team members to maintain high levels of engagement, performance, safety and guest services, fostering a collaborative and performance-driven environment.
• Perform ticketing and cash handling procedures.
• Assist full-scale event logistics venue set up and post event teardown.
• Monitor guest areas to identify and promptly clear used plates, cups, cutlery, and other dining items during event days.
• Facilitate planned party activities and games.
• Plan and conduct interactive storytelling sessions.
• Other relevant duties as assigned.

Job Requirements

• Prior Customer Service/ Attractions’ experience will be an added advantage.
• Service driven, pleasant, courteous, and confident disposition.
• Excellent communication skills with good command of written and spoken English.
• Proficiency in other languages will be an added advantage.
• Good team player who can also work independently.
• Physical fitness to endure long hours of standing.
• Able to work on rotating shifts including weekends and public holidays.