Asst Sales Manager/Guest Relations

SSERENITY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local hospitality services provider in Singapore is seeking a candidate to support daily operations and manage guest services. The role requires strong customer service skills, attention to detail, and at least 3 years of experience in the hospitality, hotel, or healthcare industry. The candidate should be fluent in English and possess a pleasant personality, with professional grooming.

Qualifications

• At least 3 years prior experience in hospitality, hotel, or healthcare industry preferred.
• Fluency in English; proficiency in other languages is an advantage.

Responsibilities

• Support the Manager in daily operations and team coordination.
• Oversee and support target achievement.
• Manage guest check-in/check-out, room assignments, and special requests.
• Handle client feedback and service recovery with discretion and professionalism.
• Assist in training new front-line or service staff on SOPs and guest engagement standards.

Skills

Customer service skills

Communication skills

Attention to detail

Fluency in English

Pleasant personality

Job description

Preferred Qualifications:

• Availability to work weekends (5-day work week, Monday – Sunday rotation)
• At least 3 years prior experience in hospitality, hotel, or healthcare industry preferred
• Strong customer service and communication skills, with attention to detail
• Fluency in English; proficiency in other languages is an advantage
• Pleasant personality with professional grooming and composure

Key Responsibilities:

• Support the Manager in daily operations and team coordination
• Oversees and supports target achievement
• Support client consultations and presenting service packages
• Manage guest check-in/check-out, room assignments, and special requests
• Handle client feedback and service recovery with discretion and professionalism
• Coordinate with housekeeping, nursing teams to ensure seamless guest experience
• Maintain and update management on client records, booking logs, and sales reports
• Assist in training new front-line or service staff on SOPs and guest engagement standards
• Uphold service excellence aligned with luxury brand standards