Asst Manager, Customer Service (Motor Claims)

People Profilers; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a Customer Service Supervisor to oversee client interactions in the automotive industry. The ideal candidate has at least 8 years of experience in customer service, with a strong supervisory background. This role offers competitive remuneration and an opportunity to enhance customer satisfaction in a dynamic environment.

Benefits

Competitive remuneration package

Comprehensive range of benefits

Qualifications

• Minimum 8 years of experience in Customer Service and Retail.
• At least 2 years in a supervisory role.
• Prior experience in the Automotive Industry is required.

Responsibilities

• Greet customers promptly and assist during their visit.
• Guide customers through the accident reporting process.
• Ensure follow-up on accident reporting cases.

Skills

Customer Service

Supervisory Skills

Automotive Industry Knowledge

Education

Diploma

Job description

Responsibilities:

• Ensure all customers are greeted promptly upon arrival and offered assistance throughout their visit.
• Clarify the purpose of each customers visit and ensure they are attended to by the appropriate Motor Claims Advisor.
• Guide customers through the accident reporting process, ensuring all required documents are submitted.
• Advise customers on the appropriate type of claim to pursue based on their situation.
• Ensure proper follow-up on accident reporting cases to meet work request timelines.
• Escalate unresolved issues to the relevant Manager as needed.
• Refer to the Workshop Manager for assistance in addressing complex customer needs.
• Maintain familiarity with the organizational structure to escalate issues effectively.
• Actively contribute to achieving the monthly Net Promoter Score (NPS) targets.
• Seek new assignments and opportunities to improve service delivery and customer experience.

Requirements:

• Diploma holder with at least 8 years of experience in a Customer Service and Retail environment, including at least 2 years in a supervisory role.
• Prior experience in the Automotive Industry is required.
• Experience working in a Body and Paint Department is advantageous.
• 5.5 days, Alt Saturday

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word/pdf format to [e-mail]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

Tel : [phone]

EA Registration Number: R1111375

EA licence number 02C4944

EA Personnel: Lee Hui En Ashley