Associate, Transaction Banking, Client Service Team (12 month contract) (Job ID:10073504)

MUFG BANK, LTD. Singapore Branch; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading international bank in Singapore seeks a Dedicated Client Service Manager to enhance client relationships and oversee trade and channel operations. The ideal candidate will have a Bachelor's degree and at least 5 years of experience in Transaction Banking client service management. Key responsibilities include managing client inquiries, ensuring compliance in trade transactions, and identifying process improvements. Strong analytical and communication skills are essential for success in this role.

Qualifications

• Minimum 5 years experience in Transaction Banking client service management.
• In depth knowledge in channel services and eBanking.
• Experience with trade finance products desirable.

Responsibilities

• Manage client relationships and address inquiries effectively.
• Oversee trade transactions and ensure compliance.
• Identify opportunities for process enhancements.

Skills

Client Relationship Management

Problem-Solving

Analytical Skills

Communication

Organizational Skills

Education

Bachelor’s degree in Business, Finance, or similar

Job description

Job Purpose

The Dedicated Client Service Manager for Channels and Trade is responsible for managing and enhancing client relationships, ensuring the delivery of high-quality service, and supporting trade and channel operations. This role involves collaborating with various departments to ensure seamless execution of trade transactions and client satisfaction.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for clients regarding trade and channel services.
• Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
• Proactively address client inquiries and resolve issues promptly.

Channel Services Management:

• Manage client registration and technical support for e-channel products.
• Coordinate with the Cash Client Service Team to provide helpdesk support and resolve technical issues

Trade Operations Support:

• Oversee the execution of trade transactions, ensuring compliance with internal policies and external regulations.
• Collaborate with the Trade Finance Operations (TFO) team to manage import, export, and trade loan operations.
• Ensure accurate and timely processing of trade documents and payments.

Process Improvement:

• Identify opportunities for process enhancements to improve service delivery and operational efficiency.
• Implement best practices and innovative solutions to enhance client experience.

Risk and Compliance:

• Ensure adherence to risk management and compliance standards in all client interactions and transactions.
• Monitor and report any potential risks or compliance issues to the relevant departments.

Collaboration and Communication:

• Work closely with internal stakeholders, including the Treasury, Marketing, and Operations teams, to support client needs.
• Facilitate effective communication between clients and internal teams to ensure alignment and service excellence.

Qualifications

• Minimum Bachelor’s degree in Business, Finance, or a similar field.
• Associate - Minimum 5 years experience in Transaction Banking client service management
• In depth knowledge preferably in channel services and eBanking
• Experience working with trade finance products desirable
• Ability to clearly communicate in written and verbal formats to internal and external stakeholders
• Ability to work collaboratively in a fast-paced environment.
• Strong problem-solving and analytical skills.

Key Competencies

• Client-focused mindset with a commitment to delivering exceptional service.
• Proactive and results-oriented approach.
• Strong organizational and multitasking abilities.
• High level of integrity and professionalism.