Associate Systems Engineer (Cluster Office)

SYNAPXE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology company in Singapore is seeking a Systems Administrator to oversee complex projects involving system provisioning and maintenance. The ideal candidate will have 3-5 years of experience, relevant certifications, and be able to manage operations while adhering to service level agreements. This role requires on-call availability and is vital for system performance optimization.

Qualifications

• 3-5 years of relevant experience in systems administration.
• Relevant vendor-specific certifications are an additional advantage.
• ITIL Foundation Certification is preferred.

Responsibilities

• Oversee service level agreements and service improvements.
• Manage the development of service-level objectives and targets.
• Monitor service-level objectives.
• Install, modify, implement, and maintain systems.
• Define and conduct audits and upgrades of systems.

Skills

Systems administration

Vendor management

Technical troubleshooting

Education

Diploma / Bachelor in Computer Engineering or equivalent

Tools

Cisco

Microsoft

Oracle

RedHat

Job description

Position Summary:

This role will be involved in cluster-related projects and KTLO work.

Undertakes complex projects related to system provisioning, installations, configurations as well as monitoring and maintenance of systems.

Works in a team setting and is proficient in Infrastructure systems and Network related tools and techniques required by the organisation.

Roles & Responsibilities:

• Oversee service level agreements and service improvements
• Manage the development of service-level objectives and targets
• Monitor service-level objectives to ensure that requirements are met or exceeded
• Install, modify, implement and maintain systems
• Define the system maintenance procedures
• Conduct user acceptance tests for the newly deployed systems
• Interpret internal or external business issues and recommends solutions and/or best practices to improve performance and client satisfaction
• Provide technical advice on installation, setup, configuration of systems
• Optimise systems performance
• Conduct system audits and upgrades and risk assessments of systems
• Investigate cause of systems issues and resolve issues to ensure uninterrupted operations
• Resolve escalated system-related issues to identify root cause and potential solutions
• Vendor Management
• Ensure projects adhere to governance principles and standards.
• Track program performance to meet delivery objectives.
• Engage with key stakeholders and manage budgets.

Requirements / Qualification:

• Diploma / Bachelor in Computer Engineering or equivalent
• 3- 5 years of relevant experience
• Relevant vendor-specific certifications (e.g. Cisco, Microsoft, Oracle, RedHat, etc) will additional advantage
• ITIL Foundation Certification is preferred
• Able to apply knowledge and skills in systems administration and works toward continuous optimisation of system performance.
• Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays to resolve systems related incidents.
• 2 years direct contract
• Situated at cluster site (North to central PHIs)