Associate Support Engineer

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an IT Support Engineer for a 1-year renewable contract in Singapore. The role involves providing on-site and remote support, managing technical issues, and documenting solutions. Candidates must possess a diploma in Information Technology and 1-2 years of relevant experience. Excellent customer service and effective communication skills are necessary. Interested applicants should send their resumes to the provided email address.

Benefits

5 days work week

Contract renewal after 1 year

Qualifications

• 1-2 years of experience working in an IT support role.
• Ability to work effectively under pressure to meet SLAs.
• Excellent knowledge of customer service best practices.

Responsibilities

• Support on-site and remote end-users with IT-related issues.
• Perform installations, migrations, and troubleshooting on systems.
• Document troubleshooting and problem resolution steps.

Skills

Customer Service skills

Troubleshooting techniques

Effective communication

Work prioritization

Problem analysis

Education

Diploma in Information Technology

Job description

Highlights

• 5 days work week

• 1 year contract (Renewable)

• Location: Redhill Central Region

Responsibilities

• Support on-site and remote end-users to resolve IT-related issues

• (hardware/software/network) on their notebooks/desktops and related peripherals.

• Perform installations, migrations and troubleshooting on systems.

• Resolve issues that occur outside work hours whenever needed.

• Take ownership of technical issues and working with the team to resolve more advanced issues when necessary (1st level support).

• Participate in the service ticket system and task assignment and scheduling processes.

• Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.

• Provide in-house helpdesk support via phone/email/remote access support.

• Document troubleshooting and problem resolution steps.

• Participate in providing customer training when required.

• Keep customers informed on the support development and progress.

• Report to assigned Team Lead/Manager during support request.

• Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.

• Excellent Customer Service skills required.

• Other tasks and projects as assigned by Manager or Management.

Requirements

• Diploma in Information Technology from recognized institutes.

• Experience working in an IT support role for about 1-2 years.

• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

• Ability to demonstrate practical troubleshooting and problem analysis techniques.

• Ability to plan and prioritize workload without supervision.

• Ability to prioritize, manage and perform under pressure to meet SLA’s.

• Excellent knowledge of Customer Service best practices.

• Willing to work flexibly and with enthusiasm.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary

• Expected salary

• Notice period

• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Anthony Khoo

EA Personnel Reg No: R25158524