Associate Operations Manager, Embedded Consulting Services

Control Risks Group; Singapore; On-site; SGD 75,000 - 110,000; Full time

Job summary

Control Risks Group seeks an Associate Operations Manager to support and drive the Embedded Consulting Services business. The role focuses on excellence in operations and project management, delivering world-class operational support regionally across South East Asia, with emphasis on Singapore.

You will coordinate day-to-day operations, manage consultants and client stakeholders, and help improve processes and service quality across engagements within the region.

Qualifications

• Experience in operations, project management, consulting or fast-paced environments.
• Strong organisational skills to manage multiple priorities.
• Experience building stakeholder relationships and commercial awareness.
• Excellent written and verbal communication.
• Ability to work independently with good judgement and deliver high-quality outcomes.

Responsibilities

• Own day-to-day operational management of the embedded security operations programme in Singapore.
• Support delivery of embedded consulting services across Southeast Asia and the wider APAC region.
• Act as a key operational point of contact for consultants and client stakeholders, escalating matters as appropriate.
• Manage project administration and business operations activities with client engagements, ensuring accuracy and compliance.
• Identify and implement opportunities to improve operational processes, delivery effectiveness and service quality.

Skills

Project / commercial management skills

Stakeholder management

Communication skills

Problem-solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

We are seeking an Associate Operations Manager to support and drive the Embedded Consulting Services business with a focus area on excellence in operations and project management. The individual will ensure the delivery of commercial, administrative and world class operational support and competence. This is a regional role with a focus on South East Asia.

Responsibilities:

Operational Management

• Own the day-to-day operational management of a major embedded security operations programme in Singapore, ensuring delivery against client requirements, contractual obligations and Control Risks standards.
• Support the delivery of embedded consulting services across Southeast Asia and the wider Asia Pacific region.
• Act as a key operational point of contact for consultants and client stakeholders, escalating strategic, commercial and personnel matters where appropriate.
• Manage project administration and business operations activities associated with client engagements, ensuring consistency, accuracy and compliance with internal processes.
• Identify and implement opportunities to improve operational processes, delivery effectiveness and service quality across engagements.
• Work closely with the Business Operations team to ensure project administration is maintained to the highest standard.

People and Resource Management

• Support resource planning activities including the maintenance of consultant databases, workforce planning tools and deployment tracking.
• Assist with the selection, recruitment, onboarding, training, contracting and deployment of consultants across the region.
• Work closely with HR colleagues to support effective consultant onboarding and employee experience, and
• Ensure consultants are effectively supported, engaged and connected to Control Risks throughout the lifecycle of their engagement.
• Support the performance management and professional development of consultants, helping to build operational capability and future leadership talent within the business.
• Contribute to the development and enhancement of resource management tools, processes and information systems to improve visibility and accessibility of consultant data.

Client and Commercial Management

• Build and maintain effective working relationships with client stakeholders to support successful programme delivery and long-term partnerships.
• Identify client needs and opportunities for additional support, collaborating with colleagues to deliver high-quality solutions and outcomes.
• Support the commercial management of embedded consultancy engagements, including contract administration, renewals, extensions and revenue management activities.
• Assist in the preparation of high-quality proposals, scopes of work and other commercial documentation.
• Support business development activities by contributing operational insights, resource planning and solution design for new opportunities.

Regional Team Support

• Support the ECS leadership in the management and growth of the Southeast Asia Embedded Consulting Services portfolio.
• Work collaboratively with regional and global colleagues to ensure effective coordination, communication and delivery across engagements.
• Proactively build and maintain strong relationships with decision makers and senior managers across the business, seeking opportunities for collaboration and operational improvement.
• Develop the capability to independently manage client engagements and operational portfolios over time, contributing to the continued growth of the Embedded Consulting Services business

Knowledge and Experience

Essential:

• Experience in an operations, project management, consulting, security, intelligence, government, military or similarly fast-paced environment.
• Strong organisational skills with the ability to manage multiple priorities and stakeholders.
• Experience building and maintaining effective stakeholder relationships.
• Strong commercial awareness and problem-solving capability.
• Excellent written and verbal communication skills.
• Ability to work independently, exercise sound judgement and deliver high-quality outcomes.
• Strong attention to detail and a proactive approach to improving processes and performance.
• Interest in security, geopolitical and business issues across Asia Pacific.

Desirable:

• Experience supporting large-scale operations, service delivery teams or security operations centres.
• Exposure to recruitment, onboarding, workforce planning or people management activities.
• Experience preparing proposals, budgets or commercial documentation.
• Experience working in a regional or multinational environment.

Qualifications and specialist skills

Essential:

• Project / commercial management skills
• Education to degree level / or relevant commercial experience
• Developed IT skills (Microsoft Office)

Preferred:

• Security / Risk consulting qualification
• SEA language skills
• HR / people focussed qualifications or experience beneficial