Associate, Financial Operations

AIRWALLEX (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology company in Singapore is seeking an experienced operations professional to monitor client transactions, manage the end-to-end client transaction lifecycle, and support safeguarding obligations. Candidates should have over 3 years of experience in payments or operations, a Bachelor’s degree, and strong problem-solving and communication skills. Familiarity with data tools such as VBA, SQL, and visualization tools is a plus. This role requires attention to detail and the ability to work independently.

Qualifications

• 3+ years of experience in payments or operations at a technology company.
• Experience working in a global, dynamic environment is a plus.
• Proficient working with data and operating in an ever-changing environment.

Responsibilities

• Monitor global end-to-end client transaction lifecycle and handle inquiries.
• Support daily safeguarding obligations across multiple entities.
• Drive data-oriented approaches to improve liquidity management and treasury efficiency.

Skills

Ability to work independently

Strong communication skills

Attention to detail

Problem-solving skills

Customer service orientation

Education

Bachelor’s degree or above

Tools

VBA

SQL

Looker

Data Studio

Job description

You will:

• Monitor global end‑to‑end client transaction lifecycle, handle inquiries, detect exceptions from data reports and dashboards in a timely manner, communicate with teams and other departments to handle issues
• Support with daily safeguarding obligations, across multiple Airwallex entities
• Monitor the clearing and settlement of client funds and global money pools; drive data oriented approaches to improve our liquidity management system, fund risk management and treasury efficiency and utilisation
• Maintain the team knowledgebase and refine the standard operating procedures; find opportunity for operational optimisation and process automation tooling.
• Build data‑oriented performance metrics, quality assurance framework and tooling to monitor, detect, and remediate operational risk areas and control defects to minimise errors
• Set up compliant, accurate and timely reporting data capabilities based on external regulatory and third party requirements

Who you are:

• Self‑starter, able to work independently when needed, and to prioritise tasks
• Experience working in a global, dynamic environment is a plus
• Attention to detail with strong follow‑up and good judgement
• Comfortable working under pressure and on client‑sensitive matters
• Able to liaise with external stakeholders
• Proficient working with data and operating in an ever‑changing environment

What you bring:

• Bachelor’s degree or above
• 3+ years of experience in payments or operations at a technology company
• Ability to rapidly understand new products and demonstrate problem‑solving skills
• Strong communication skills and customer service orientation
• Attention to detail and tendency towards a documented approach
• A strong team player who thrives in working in close collaboration with other teams
• Experience with MS Office; technical skill set of VBA, SQL, and visualisation tools like Looker and Data Studio is a plus